PRODUCTION, SHIPPING & RETURNS
Because each item is made to order, please allow up to 10 business days for your item/s to be shipped.
If you would like your order to be rushed, please select the RUSH PRODUCTION shipping option during checkout. Production time will be expedited to 1-3 business days. Additional fees will apply.
Please note that during promotional events and major holidays, production time is expected to increase.
By placing an order with TRAX TIES you are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping back to TRAX TIES. This also applies to any shipments that are refused by you at delivery.
Tracking information is included for all USPS Priority Domestic and International services, as well as UPS Standard Mail.
USPS First Class Mail (2-5 business days) -- $3.50 flat rate
USPS Priority Mail (1-3 business days) -- $7 flat rate
USPS Priority Express Mail (1 business day) -- $20 flat rate
USPS International First Class Mail (10-30 business days) -- $7 flat rate
UPS Standard Mail (5 business days) -- $15 flat rate
USPS International First Class Mail (10-30 business days) -- $15 flat rate
USPS International Priority Mail (6-10 business days) -- $30 flat rate
If you have any specific shipping requests, please contact TRAX TIES before placing your order or leave a note during checkout.
Returns & Exchanges
We hope you love your new handmade purchase! Because each item is made to order, we do not accept returns unless the item/s received are faulty or not as ordered. Please note that return postage costs will be at buyer's expense.
If the item/s you purchased are not the proper fit, exchanges may be accepted. Exchanges are not guaranteed for limited edition styles. The item/s must be in a sellable condition with all tags still intact. Please contact us for more information.
CUSTOM ORDERS AND ALL SALE ITEMS ARE FlNAL.